Reports
to: Executive Director
Department: Member
Development and Engagement Status: Exempt/Full Time
Supervises: Membership and Business Development
Personnel
This Position Profile is an
accurate summary of the position. It is
not comprehensive, as it would be virtually impossible to document all aspects
of this position. The Profile focuses on
the Essential Duties, Processes and Core Competencies of the position along
with important complementary duties and processes.
SSPC operates in
the interest of the professional public it serves and it is subject to public
and regulatory view. SSPC relies on the
dedication, flexibility and responsiveness of all of its staff to respond to
its commitments and the services it provides.
We operate in a changing environment and must be able to respond outside
the confines represented in this Profile.
Duties, processes and qualifications are subject to change by management
and all staff are expected to perform with quality, integrity, innovation,
flexibility, cost consciousness, cooperation and productivity.
PRIMARY AND ESSENTIAL DUTIES AND PROCESSES:
1. Customer Service Policies
The
Director of Member Development and Engagement is responsible for developing and
implementing policies and procedures pertinent to the effective and efficient
operation of the Member Development and Engagement Department. The director
sets performance standards to meet service goals and coaches the Team in order
to achieve high performance.
2. Business Development
Directs the
activities of the Business Development group to develop sales and client-relationship
management, including: tracking new
markets and emerging trends, recommending new products and services for members
and customers, identifying and developing new strategic partnerships, and developing
business plans and long-term objectives to meet the organizations business
needs and requirements. The Business Development
group is also responsible for following up on leads generated both on and off
line, and for selling SSPC product offerings to both members and customers, and
for meeting revenue goals.
3. Membership Development and Fulfillment
Directs the activities of the
Membership group to plan and implement programs to increase membership and enhance
member services including: developing corrective actions to minimize and
prevent loss of membership, establishing and directing member relations
programs, surveys, etc. Establishing and
executing processes to fulfill member benefits and achieve the highest possible
level of customer satisfaction. Responsible for growth, development and
maintenance of SSPC Chapters, and for improving member retention rates and setting
and meeting revenue goals.
4. Publications Sales and Fulfillment
Manage sales and fulfillment of
publications, inventory control, reprinting and restocking. Develop and manage systems to ensure member
and customer satisfaction. Determine strategies for publication sales growth, and
assessment of membership needs for technical publications. Responsible for
setting and meeting revenue goals for this program.
5. Department Administration and
Management
Recommend
and implement changes in the Membership Development and Engagement department structure and organization to
ensure effective fulfillment of objectives, goals and standards; ensure
flexibility to move swiftly in anticipation of and in response to problems and
industry opportunities; develop and implement effective department policies and
processes; manage the Membership Development and Engagement department
including hiring, directing, scheduling and training staff; staff management;
budgets; interface with other departments and Directors; provide support to
Executive Director and Board of Governors as needed. Continue to identify and implement
opportunities to improve and streamline internal processes, through the use of
technology.
FUNDAMENTAL REQUIREMENTS:
- Must demonstrate a high level of
integrity and trust.
- Strong leadership skills.
- Customer focused.
- Strong listening skills.
- Strong negotiation skills.
- Problem solving acumen.
- Sound functional and technical
skills.
- Perseverance.
- Developing direct reports and
others.
- Drives for results.
- Time management capability.
- Managerial courage.
- Ability to deal with ambiguity
- Strong business acumen
- Intellectual horsepower
- Ability to motivate others
- Conflict management skills
QUALIFICATIONS TO SUPPORT PRIMARY AND ESSENTIAL DUTIES AND
PROCESSES:
Bachelor’s Degree in marketing, Communications, Business
management or related field; or 8-10 years closely related experience in
marketing, sales, promotions, public relations, customer service, advertising,
supervision and management, administration. Previous association experience is
preferred, but not required. Plus, a minimum 3 years experience in personnel supervision. Skill and experience in budgets, policies and procedures, employee
and supervisory management, marketing, promotional materials and activities,
use of creative professionals and services, printing and publications in a
variety of media, media and public relations, design and technical aspects,
research methods, analysis, data sourcing, collection and mining, identifying
and analyzing competition, creating market and promotion opportunities. Computer competence - word processing, spreadsheets, databases,
Internet and Web site, design packages, software; use of office equipment -
phone system, fax, copier, calculator, etc. - and office practices; work almost
exclusively in an office environment with minimal exposure to hazards; some
travel. High level of mental effort, time demands and multiple projects
and priorities; sense of urgency and response to problems and opportunities;
work with highly confidential and sensitive information; subject to periods of
intense pressure in competitive, advertising, membership issues; diplomacy,
discretion and integrity are imperative. CORE COMPENTENCIES TO ENSURE SUCCESS IN THE POSITION: 1. Interpersonal skills that enable you to
work with people at all levels and motivate others and change people’s
attitudes when necessary; 2. Written and oral communication
skills that allow you to inform and advise others clearly. 3. Problem-solving
and negotiation skills 4. Initiative and the
ability to offer new ideas; 5. Organizational and
planning skills to manage your time and the time of those who work for you. 6. Ability to meet
deadlines and objectives 7. Coaching,
supervision, quality management. COMPLEMENTARY
DUTIES AND PROCESSES: Chair, assist and/or serve as member on
various teams, task groups and advisory groups in meetings and projects as
needed, assigned or appointed. ADDITIONAL QUALIFICATIONS TO SUPPORT COMPLEMENTARY DUTIES AND
PROCESSES: No additional qualifications
needed; work condition factors are essentially the same as for the Primary and
Essential Duties and Processes.
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