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Paint BidTracker FAQ


Here are some answers to frequently asked questions regarding Paint BidTracker:

I’m having trouble logging in to view bid content.

Who should I contact if I have questions during my free trial or about my new account?

Who should I contact if I am having technical issues or have questions about my existing account?

How much does a Paint BidTracker subscription cost?

Who should I contact about advertising with Paint BidTracker?

How do I use the search tools?

Why am I getting too many results?

I contacted customer service, why haven’t I received a response?


I’m having trouble logging in to view bid content. [back to top]

If you are accessing Paint BidTracker directly from the site, you will need to first click the “client login” link at the top right of the page. If you see the following message at the top below the My Account tab, “Hello, [your name]. You aren't yet signed in to access bids,” click on the “Sign in to Bids” hyperlink immediately following the message to log in to your paid account.

 


Who should I contact if I have questions during my free trial or about my new account? [back to top]

Please call or e-mail Brian Naccarelli, Our Client Success Manager, at bnaccarelli@paintbidtracker.com or (412) 431-1948 with questions regarding your trial or new account.

 


Who should I contact if I am having technical issues or have questions about my existing account? [back to top]

Please call or e-mail Josiah Lockley, our Customer and IT Support Manager, at 1 (800) 837-8303 x154 or jlockley@paintbidtracker.com with any concerns or questions regarding your Paint BidTracker account or PaintBidTracker.com.

 


How much does a Paint BidTracker subscription cost? [back to top]

At Paint BidTracker, we know everybody's needs are different. That's why we want you to tell us what you're looking for. Rates are individually quoted based on information requested, number of users, geographical range, and number of distributors and dealers. Contact Howard Booker today at 1-800-837-8303 x157 or hbooker@paintbidtracker.com for a customized quote.

 


Who should I contact about advertising with Paint BidTracker? [back to top]

Contact Howard Booker at 1-800-837-8303 x157 or hbooker@paintbidtracker.com for a full list of advertising opportunities and pricing.

 


How do I use the search tools? [back to top]

Please view this brief video to learn how to use our search tools and save your frequently used searches for the future:
Loading the video player ...

 


Why am I getting too many results? [back to top]

On the search page, under “Project types”, be sure that the “verified paint” box is checked to ensure the most relevant results.

 


I contacted customer service, why haven’t I received a response? [back to top]

Here at Paint BidTracker, we pride ourselves on providing each customer with personal service, whether they have a technical issue or are just looking for someone to guide them through our site. If you have been unable to contact us, we thank you for your patience while awaiting a response.

 


 
 
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